Shipping policy

Shipping times and prices depend on your selected shipping location. An estimated shipping time will be sent to you in your confirmation email once your order has shipped. A tracking number will also be provided. We have flat rate shipping, meaning you will be paying what we pay at the post office!

All items will be shipped out within 1-3 business days once your order has been processed.

ESTIMATED DELIVERY TIMES:
North America: 4~15 business days
UK, Europe, Australia: 15~25 business days
Asia: 7~20 business days
Mexico: 18~25 business days
Other Countries: 40+ business days

PRE-ORDERS:
When you have a pre-ordered item in an order with another item that is currently available, your entire order will be held until the preordered item arrives and is in stock (items in the same order are not sent separately). Please note that all pre-orders will arrive after its release day because of transit times from South Korea. 

CUSTOMS & DUTIES
Please note that import duties, customs fees, taxes, and related charges are not included in the item price. Any duties and import taxes and charges are the customer's responsibility. 

INCORRECT SHIPPING INFORMATION & RETURN POSTAGE FEES
Please double-check your full shipping address before you place your order to make sure it is correct and complete. Once your order has shipped, your shipping address cannot be changed or edited. If your address has a unit number, please make sure to include this in the full shipping address to avoid any shipping issues and additional costs down the road.

Broadcast Entertainment & Fantasia is not responsible for any shipping issues related to incorrect shipping addresses and undeliverable addresses. In the event that we are charged a return postage from our carrier, the customer is fully responsible for paying the return postage AND the regular shipping fee in full before we are able to re-ship the order. Orders with returned packages cannot be cancelled.

DAMAGED PRODUCTS & PACKAGING
Broadcast Entertainment & Fantasia is not responsible for any damaged or lost products during the shipping process. However, if you received your order and find there is evident damage to your item(s), please contact us at broadcastfantasia@gmail.com immediately so we can address the issue as soon as possible. In addition to your order details, please also make sure to include pictures of your package in your email as proof of damage. Please note that damages to the exterior box may not be eligible for damage claims because exterior packaging is primarily for protecting the inner contents.

If you find that your order is taking longer than expected to arrive, please visit the carrier’s tracking page for more information.  If your package was lost by the carrier, please let us know right away so we can initiate a follow-up investigation with the carrier. You may file a claim with the carrier yourself, or you may contact us and we will help file a claim for you.

If you received your order and notice that you received different items than the items you ordered, please contact us at broadcastfantasia@gmail.com within 48 hours after your order has been delivered so we can resolve the issue as soon as possible. We will not accept any returns or exchanges after 48 hours of delivery. Please make sure to NOT open the items you did not order. We will not accept returns or exchanges for any opened items.

Our team works hard to provide the best customer service experience, which is why we strive to maintain customer satisfaction, even for our customer's after-sales experience. Although it’s rare for shipping issues to occur, we’ll try our best to assist you with any unforeseen shipping-related issues you may experience.

SHIPPING PROTECTION

  1. Shipments are eligible for an approved loss claim if there is no movement for:
    • 14 days from the last scan or tracking update for US and Canadian shipments.
    • 21 days from the last scan or tracking update for international shipments.
  2. Shipments with "Delivered" scans from carriers, or unclaimed parcels needing to meet customs requirements, do not qualify for a loss claim and will not be covered. Some exceptions apply.
  3. Shipping protection covers only the postage cost and item subtotal. Shipping costs and applicable taxes from the sale are not eligible for a refund.
  4. In cases of providing an inaccurate shipping address, the opportunity to submit a claim regarding this issue will be forfeited.
  5. Approved claims will be refunded as store credits to your account within up to 7 business days.
  6. Damage solely to the outside packaging of a shipment does not qualify for a Damage Claim.
  7. To assess a Damage Claim accurately, we require a full, unedited, unboxing video. Please also include clear pictures of the damage.
  8. Required documents must be submitted within 30 days of filing a claim; otherwise, the claim will be closed. All claims must be filed within 90 days of the ship date. No claims will be eligible after this period.
    • For any shipment marked delivered whereas the recipient claims they didn't receive the package, we must first confirm the delivery with the carrier. If the carrier cannot guarantee the delivery, we may allow an exception for a lost shipment.

Last Updated: January 2026